contact25.com offer returns for most items within 30 days of receipt of delivery. Some products like new electrical goods come with 1 year manufacturers warrenty. If this is the case, we will help you return your goods either to us or directly to the manufacturer. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.
Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund. If you have accidentally sent the wrong item to contact25, please contact us as soon as possible as contact25 does not store mistakenly sent items. contact25 cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to contact25.
Simply click on 'Help & Contact' and fill in the form quoting your order number. We will email you a return label to attach to your return. Please ensure the products are returned in an unused and undamaged condition. If possible, please use the packaging they were sent in.